Where is the store Based?
We are based in Singapore.
What is this store’s return and exchange policy?
In the event of a damaged package or incorrect items, customers must contact the store directly via email. Resolution will be handled on a case-by-case basis.
Do you accept orders placed outside of the US?
Yes we surely do! Although Artgerm has the biggest fan base in the US, we love your support no matter where you are.
How long will it take to receive my order?
Shipping and Handling Rates
United States: First Item $100 Additional $10
5-10 business days. ( Shipped by DHL Express)
Singapore: First Item $10 Additional $5
5-7 business days. (Shipped by Singapore Post with Tracking Number)
Other Countries: First Item $20 Additional $10
12-25 business days. (Shipped by Singapore Post with Tracking Number)
Will usually post within 5 business days of receiving cleared payment.
Kindly note that this amount includes both shipping fee AND handling cost.
Can I request Artgerm to make a quick sketch on my item?
Sorry. As much as Artgerm loves to draw all days, he is also extremely busy with his projects, his school teaching, his family and daily influx of emails and messages from fans around the world asking for his brushes and playlists. We hope you understand.
How do I pay for my order? Is it secure?
The checkout process is powered by PayPal.
PayPal has all the same securities and payment fraud protection as these leading payment processors.
Paypal accept Visa, Mastercard, Discover, American Express and Diners Club.
What if something is wrong with my order?
For any problems concerning an order, please contact the customer support team directly at: artgermshop@gmail.com